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Just launched! click here to access - Online Consultations via Engage Consult
To make it easier to contact and get help from the practice, we have launched a new digital service which allows you to contact us from your PC, tablet or smartphone.

For URGENT MEDICAL ADVICE when the surgery is closed Telephone 111

Walk-in Centres

If you need to see a doctor and our surgery is closed you can use a NHS walk-in-centre. Our nearest walk-in-centres are:

Walk in centre at Teddington Memorial Hospital Tel 0208 714 4004

Teddington Walk in

Surbiton Health Centre Tel 0203 841 9942

8.00 to 2.00 Saturday and Sunday

Walk in and appointments

Patient Participation Group

The Esher Green Patient Participation Group is now established and will hold regular meetings to discuss matters that are important to you, our patients.

The PPG is a group of patients registered with the surgery who have an interest in the services provided. The aim of the PPG is to represent patients' views and cross barriers, embracing diversity and to work in partnership with the surgery to  improve common understanding.

We are looking for more patients to join the group and the Chairman would be very happy to speak to you to provide you with more information. So, if you are interested and would like to know more, please speak to the receptionist who will pass your details onto the Practice manager or PPG Chairman will be in contact with you

Accessible information Standards

NHS England has introduce an Accessible Information Standard to ensure patients with information or communication needs have accessible information. For example, larger print, use of hearing loop, an interpreter, contact by email.

Esher Green Surgery are working within the standard and therefore asking patients when they make contact with the surgery if there are any needs with regards to the way information is available. This will then be recorded on your patient record for all future consultations/correspondence

The full details of this is below

Accessible Information Standard 

Making healthcare information accessible 

  • A new Accessible Information standard was agreed in 2015 

  • All organisations that provide NHS or adult social care must follow the AIS by law 

  • Organisations must follow the standard in full by 31st July 2016

  The Aims: 

  • The AIS aims to make sure that disabled people have access to information that they can understand and any communication support they might need. 

  • The standard tells organisations how to make information accessible


  •   patients          

  •   service users          

  •   their carers and parents 

This includes making sure that people get information in different formats it they need it, such as:

  •    large print      

  •    Braille         

  •    Easy read        

  •    Via e mail 

The AIS also tells organisations how to support people’s communication needs, e.g. by offering support from a British Sign Language interpreter, deafblind manual interpreter or an advocate.      

What does the AIS tell organisations to do? 

1. Ask people if they have any information or communication needs and    find out how to meet their needs 

2. Record those needs in a set way 

3. Highlight a person’s file, so it is clear that they have information or    communication needs, and clearly explain how those needs should be    met 

4. Share information about a person’s needs with other NHS and adult    social care providers, when they have consent or permission to do so 

5. Make sure that people get information in an accessible way and    communications support if they need it   

Who must follow the AIS? 

  • All organisations that provide NHS or adult social care must follow the standard

  • This includes NHS Trusts, Foundation Trusts and GP practices

  • Organisations that pay for and make decisions about NHS and adult social care services must also support the standard

      Why must organisations follow the standard?      Organisations must follow the standard by law More information on AIS:                  

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