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Noticeboard

For URGENT MEDICAL ADVICE when the surgery is closed Telephone 111

Walk-in Centres

If you need to see a doctor and our surgery is closed you can use a NHS walk-in-centre. Our nearest walk-in-centres are:

Weybridge Hospital, 22 Church Street, Weybridge | Tel: 01932 826 013 

Weybridge walk in centre

Walk in centre at Teddington Memorial Hospital Tel 0208 714 4004

Teddington Walk in

Surbiton Health Centre Tel 0203 841 9942

8.00 to 2.00 Saturday and Sunday

Walk in and appointments

Patient Participation Group

The Esher Green Patient Participation Group is now established and will hold regular meetings to discuss matters that are important to you, our patients.

The PPG is a group of patients registered with the surgery who have an interest in the services provided. The aim of the PPG is to represent patients' views and cross barriers, embracing diversity and to work in partnership with the surgery to  improve common understanding.

We are looking for more patients to join the group and the Chairman would be very happy to speak to you to provide you with more information. So, if you are interested and would like to know more, please speak to the receptionist who will pass your details onto the Practice manager or PPG Chairman will be in contact with you

Free NHS Health Checks

Helping you to prevent heart disease, stroke, diabetes, kidney disease & dementia.

We are now doing Health Checks at Esher Green Surgery for patients between the ages of 40-74 who have NOT been diagnosed with the conditions mentioned above.

Please enquire at the surgery for further details.

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Practice Privacy Notice for Patients

This covers how the surgery collects and uses patient information

Practise Privacy Policy

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Healthwatch England is the national consumer champion in health and care. We have significant statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and care services.

Healthwatch site

Violence Policy - Zero tolerance

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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