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Just launched! click here to access - Online Consultations via Engage Consult
To make it easier to contact and get help from the practice, we have launched a new digital service which allows you to contact us from your PC, tablet or smartphone.

For URGENT MEDICAL ADVICE when the surgery is closed Telephone 111

Walk-in Centres

If you need to see a doctor and our surgery is closed you can use a NHS walk-in-centre. Our nearest walk-in-centres are:

Walk in centre at Teddington Memorial Hospital Tel 0208 714 4004

Teddington Walk in

Surbiton Health Centre Tel 0203 841 9942

8.00 to 2.00 Saturday and Sunday

Walk in and appointments

Patient Participation Group

The Esher Green Patient Participation Group is now established and will hold regular meetings to discuss matters that are important to you, our patients.

The PPG is a group of patients registered with the surgery who have an interest in the services provided. The aim of the PPG is to represent patients' views and cross barriers, embracing diversity and to work in partnership with the surgery to  improve common understanding.

We are looking for more patients to join the group and the Chairman would be very happy to speak to you to provide you with more information. So, if you are interested and would like to know more, please speak to the receptionist who will pass your details onto the Practice manager or PPG Chairman will be in contact with you

Care Quality Commission (CQC)

CQC notes

The inspection of Esher Green Surgery was completed in December 2015, and the full Report and services and Patient groups summaries  are attached below.

CQC Quality Report

CQC Services and Patients summary Oct 2016

Statement of Purpose April 2016

The overall result of the inspection is 'Good'

For all Patient groups, the result is 'Good'

For Services, -  'Effective' 'Caring' 'Responsive' and 'Well led' are all 'Good'. 'Safe' required the following to be completed:

Legionella check         This has now been completed and passed

Employment checks    The files have now been updated and are now complete

Care Quality Commission (CQC)

From 1st April 2013, provides of NHS general practice and other primary medical services (including walk-in centres and GP led healthcare centres) were required by law to be registered with the Care Quality Commission.

This is a requirement of The Health and Social Care Act 2008 which introduced a single registration system that applies to health and adult social care services. For more information see the CQC website

By registering with the CQC it gives assurance to our patients that as a provider we are meeting the CQC essential standards of quality and safety. (Registration also provides a way to address poorly-performing practices) CQC has a range of legal powers to make sure providers meet the standards including fines and public warnings. When necessary, CQC can also use criminal or civil law, including prosecution, suspension or, in the most serious cases, cancellation of a providers registration.

Esher Green Surgery is CQC registered and we have a profile page on the CQC website. You are able to contact CQC to record your experiences of the services we provide.

To CQC website is

Healthwatch England is the national consumer champion in health and care. We have significant statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and care services.

Healthwatch site

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